All returns must be authorized. Contact Bee Hive Thermal Industries by calling 803-504-9313 or emailing Lynn@BeeHiveThermalIndustries.com to authorize your return and receive an RMA Number to return a product. In no case will credit be issued to cover physical damage incurred in transit. Authorization and shipping instructions may be obtained from Bee Hive Thermal Industries. All returned material not eligible for adjustment will be immediately returned to the customer, transportation collect, unless we have the customer’s specific authority to scrap. All credit allowed will be at prices in effect on the day the return was originally purchased, less handling and re-stocking charge (when applicable) of 40%. Bee Hive Thermal Industries can accept no charges for packaging, inspection, shipping, or other cost in connection with any unit returned for adjustment.